What’s The Difference Between a Brand Advocate and a Brand Ambassador?

There is a lot of talk about Brand Advocate’s and Brand Ambassadors lately. I thought I would address this terminology issue to help clarify the differences. Brand Advocates: Simply put, a [...]

When Customers Attack!

7 Hours & counting with no response from @British_Airways. Guess they don't care about customer service or Twitter, LOL —  (@HVSVN) September 3, 2013 Of course by now you’ve [...]